Customer Reviews

Sam F (Brandywine, MD)

5 Stars

- 258 days ago

Not Recommended

[Complete / General Auto Care]

Great service as always, got me in & out even on a busy day!

Verified Customer of J.J.'s Auto Service Center

August 30th 2023

Chastity N (Waldorf, MD)

5 Stars

- 262 days ago

The best and vehicle problem was fixed

[Heating / AC system repairs]

The absolute best service was given.

View Review on Google August 24th 2023

Chris M (Port Tobacco, MD)

5 Stars

- 268 days ago

Great people… Quality work!

[Complete / General Auto Care]

Since my 1st visit to JJ’s, my experience has been top notch! From the professional, family oriented demeanor of the entire staff… To the care and quality of work performed. In all my dealings with automotive repair shops and dealerships… JJ’s is one of the few places that gives me peace of mind when it comes to car care. Thank you all!

View Review on Google August 23rd 2023

John B (White Plains, MD)

5 Stars

- 269 days ago

JJ's did it again even though they stay busy they do their best to communicate and get you taken care of. So glad to have great customer service with them. As well as their williness to stay after to take care of you. I dont abuse that though like thoughtless others would these guys work all day and have families and a life outside of JJ's. When you take care of your family they take care of you. Glad i found JJ's.

Verified Customer of J.J.'s Auto Service Center

August 19th 2023

Talia L (District Heights, MD)

5 Stars

- 272 days ago

Customer Service and Repairs

[Tire Sales / Replacement]

Our visit to JJs was absolutely amazing from the time we walked in the door until we left! Leny is knowledgeable and customer oriented. Ive spoken to Leny on many occasions she has always given her undivided attention. Justin the shop manager always makes sure we understand everything that is going on with our cars considering we own a Mercedes and Range Rover! Amazing service overall! I would rate 100 stars if I could!

View Review on Google August 12th 2023

Brenda T (Waldorf, MD)

5 Stars

- 281 days ago

Quality customer service!

[Heating / AC system repairs]

I rarely go to auto shops other than dealerships, just me because my father sold cars for over 25 years...so dealerships was all I knew. So, customer service is HUGE with me. JJ's Auto has changed my mindset...From the receptionist Laney with the wonderful smile and knowledge of explaining and breaking down the billing, to the technician to the shop manager...ALL were very professional. Oh! not to mention the very clean environment... waiting area and the bay area out back. Everything about JJ's Auto impressed me, they are just doing things right!!...they have a new customer in me!! Would definitely recommend checking them out for sure! And they accept CarShield!!

View Review on Google August 10th 2023

Kenya R (Waldorf, MD)

5 Stars

- 286 days ago

Leny is absolutely amazing! This shop has the best customer service I have ever experienced. Justin the service manager is awesome! He explains everything so that we understand exactly what needs to be fixed on our cars. We own a Mercedes and Range Rover so we have to be very careful about who works on our cars but after coming to JJ's I never have to worry again! Great service all the way around!

Verified Customer of J.J.'s Auto Service Center

August 02nd 2023

Jo (Clinton, Md)

5 Stars

- 289 days ago

Great experience

[Complete / General Auto Care]

As usual I had a amazing experience with the team at JJ auto service. There staff are truly amazing at what they do. I tell all my friends about them.

View Review on Google August 01st 2023

Anonymous (Indian Head , Md)

5 Stars

- 293 days ago

Excellent

[Brake Repairs / Replacement]

Excellent customer service, Is very professional. Definitely will use you again.

View Review on Google July 28th 2023

Curtis S (Waldorf, MD)

5 Stars

- 296 days ago

Great service

[Axle / CV Joint Repair]

I left as a satisfied customer. I'm very pleased with their work and customer service. I have found my home for all my cars.

View Review on Google July 25th 2023

Mike H (Waldorf, MD)

5 Stars

- 297 days ago

Customer Service

[Engine Service / Repair]

Always great customer service

View Review on Google July 24th 2023

Kotei K (White Plains, MD)

5 Stars

- 299 days ago

Wonderful work

[Tire Rotation / Repairs]

Great fast wonderful work again

View Review on Google July 15th 2023

Jasmine M (Waldorf, MD)

5 Stars

- 307 days ago

N/A

[Engine Service / Repair]

Justin and Leny took care of me and my car and I was not disappointed. Justin cleared my check engine light and I was able to pass emissions. I'll be back for an oil change soon. Thank you!

View Review on Google July 11th 2023

Tinesha (Waldorf, MD)

5 Stars

- 315 days ago

Blessed to have found this shop!

[Starting / Charging]

Lenny was extremely kind and was able to accommodate me. From the time I called to the time I left the shop, she provided top tier customer service. The person who worked on my car was also very nice and answered questions I had. Also, waiting room is nice and shows they care by having beverages and snacks available for customers. Great shop.

View Review on Google July 04th 2023

Girum W (Waldorf, MD)

5 Stars

- 319 days ago

Great Service

[Multi-point Inspection]

Always a great experience at J.J.'s. This trip, we just needed a MD State Inspection but everything went smoothly and in a reasonable time. Lenny is always so friendly. She got me in and out in no time. We've been coming for years and won't go anywhere else.

View Review on Google June 29th 2023

Ebony T (White Plains, MD)

5 Stars

- 327 days ago

Wonderful help and service

[Tire Sales / Replacement]

The company was a huge help with the inspection and getting my new engine and tires in. The front desk lady Leny was amazing and kept me up to date on the car. I plan on coming back!

View Review on Google June 02nd 2023

Larry D (Waldorf, MD)

5 Stars

- 351 days ago

Engine, oil change, and general maintenace.

[Engine Service / Repair]

I took my car back to J.J’s Auto. The staff provided very good customer service as well as performance service. I am very satisfied with my interactions with the front desk receptionist Lennie. She offered me some options to ensure I was able to make the payments for my car maintenance. Justin made sure I left with my car in good condition to be back on the road.

View Review on Google May 24th 2023

Ryan R (Accokeek, Maryland)

5 Stars

- 360 days ago

Great service and great people

[Brake Repairs / Replacement]

Great service and great people!

View Review on Google May 22nd 2023

Mary J (Clinton, MD)

5 Stars

- 363 days ago

Great service, friendly staff!

[4WD Systems / Repairs]

Very friendly and professional staff. Great service technicians. They also have an awesome app thats very easy to use and earns you some great rewards. I will definitely be coming here in the future for all my mechanical needs that I can’t cover myself.

View Review on Google May 19th 2023

Craig C (Waldorf, MD)

5 Stars

- 364 days ago

We have a new auto repair shop!

[Complete / General Auto Care]

JJs solved an eight month, old electrical problem that no one else was able to find. The shop is clean. The customer service is excellent! We are very happy to have found Lenny, Justin, and the crew at JJs.

View Review on Google April 30th 2023

Kesha G (Bryans Road, MD)

5 Stars

- 387 days ago

While booked and busy...

[Oil Change / Lube]

They got me out the way. I was surprised to be told I could bring my truck in the next day. Always quality work and acceptable wait time. I had a few add-on service request the day of appointment and all were completed. Excellent customer service (as always), everyone is so friendly but Lenny is awesome!

View Review on Google April 25th 2023

Lily A (Saint Charles, MD)

5 Stars

- 389 days ago

Best can shop experience

[Exhaust / Muffler Systems]

No pressure, very professional & very friendly. Waiting area is very clean. No tire/shop smell, even have free snack & drinks while you wait. They will also keep you updated on what’s going on with your vehicle. Leny is amazing with her job!

View Review on Google April 18th 2023

Ron F

5 Stars

- 396 days ago

Kelly

[Oil Change / Lube]

It's was a great experience. Friendly and very fast. Great price and clean environment.

View Review on Google March 23rd 2023

Ousmane S (Waldorf, MD)

5 Stars

- 422 days ago

Professional every time

[Oil Change / Lube]

Clean facility, always professional and informative about the service provided

View Review on Google March 18th 2023

Recommended

Yes, I would recommend this service as 5 stars to friends.

Recommended

Yes, I would recommend service as 5 stars to friends.

Not Recommended

Great service as always, got me in & out even on a busy day!

Recommended

As always the team at JJ'S does an amazing job.

Recommended

Yes, I would recommend this service as 5 stars to friends.

Recommended

J.J.'s remains my go to Auto(s) health Doctor!

Recommended

I will come to JJ's for all my truck repairs. The service an customer service is outstanding!!

Recommended

As always, customer service is top tier and vehicles serviced by trusted mechanics. Thank you.

Recommended

Yes, I would recommend this service as 5 stars to friends.

The best and vehicle problem was fixed

The absolute best service was given.

Great people… Quality work!

Recommended

Yes, I would recommend this service as 5 stars to friends.

Recommended

Recommended

Yes, I would recommend this service as 5 stars to friends.

Recommended

I enjoy going to J.J.’s. I am happy I picked them! They fixed my squeaky breaks and with the discount , it helped lowered the price SO MUCH! I’ll definitely be back, to get anything else I need done to my car. -2012 Honda CRV Burgundy

Recommended

Yes, I would recommend this service as 5 stars to friends.

Customer Service and Repairs

Quality customer service!

Recommended

Great service!

Recommended

Never had an Issue here @ J.J, I take all my vehicles here when I have and Issue. Justin is very formative about finding the issue and any other and resolves the issue.

Recommended

My Auto Doctor!

Recommended

JJ is and always be my choice for all my car needs.

Recommended

Great experience

As usual I had a amazing experience with the team at JJ auto service. There staff are truly amazing at what they do. I tell all my friends about them.

Excellent

Excellent customer service, Is very professional. Definitely will use you again.

Recommended

Yes, I would recommend service as 5 stars to friends.

Great service

I left as a satisfied customer. I'm very pleased with their work and customer service. I have found my home for all my cars.

Recommended

Yes, I would recommend service as 5 stars to friends.

Customer Service

Always great customer service

Recommended

Fantastic service and very friendly staff

Recommended

Yes, I would recommend this service as 5 stars to friends.

Recommended

Excellent service!

Recommended

Yes, I would recommend service as 5 stars to friends.

Recommended

Yes, I would recommend service as 5 stars to friends.

Recommended

Hands down the best auto service center I have found in the DMV. And their customer service is excellent, the shop is clean and comfortable, and I never worry that I am being ripped off. What more can I ask for?

Wonderful work

Great fast wonderful work again

Recommended

Yes, I would recommend this service as 5 stars to friends.

N/A

Justin and Leny took care of me and my car and I was not disappointed. Justin cleared my check engine light and I was able to pass emissions. I'll be back for an oil change soon. Thank you!

Recommended

Yes, I would recommend this service as 5 stars to friends.

Blessed to have found this shop!

Recommended

I am once again satisfied by J&J professionalism and integrity. Thank you for servicing my vehicle and completing what was needed to get it moving as smooth as new. As always customer service starts with the front desk and the hospitality was exceptional! Thank you again.

Recommended

Yes, I would recommend service as 5 stars to friends.

Recommended