Customer Reviews

Patrick C (Waldorf, MD)

5 Stars

- 7 days ago

Outstanding Services

[Preventative Vehicle Maintenance]

The service representative was great as always. The maintenance service was outstanding, they found things that I didn't know about. And contacted me before repairs

View Review on Google November 14th 2023

Tinesha (Waldorf, MD)

5 Stars

- 21 days ago

JJ's Auto Service

[Oil Change / Lube]

Service was excellent. Had my vehicle ready when promised. Staff is courteous and knowledgeable.

View Review on Google October 19th 2023

Ashley T (White Plains, MD)

5 Stars

- 45 days ago

Ford Edge

[Engine Service / Repair]

I had multiple repairs required to pass MVA Emissions. J.J's Auto Repair gave a concise list of needed repairs and completed them in a timely fashion. Everyone at the shop are very accommodating and professional.

View Review on Google October 03rd 2023

Darnita S (Upper Marlboro, MD)

4 Stars

- 64 days ago

Nancy Jones

[Manual / Automatic Transmission Repairs]

I am very pleased with J.J.’s. Everyone was very nice and kept me updated with the repair of my car. I didn’t have an appointment. Through AAA my car was towed there over the weekend after it broke down leaving me stranded. I used the drop box to explain what happened and how my car ended up there. Early Monday morning Justin called me to discuss what happened and kept me updated. I got my car back repaired the next day. My car is old but they actually had the part needed. Thank you J.J.’s!

View Review on Google September 24th 2023

Nancy J (Nanjemoy, MD)

5 Stars

- 70 days ago

Excellent

[Oil Change / Lube]

Leny is amazing!! Very professional, welcoming, well informed and knowledgeable. She not only takes the time to care, but she's a great listener and is very observant. The whole office is neat, clean, organized, well stocked, and surprisingly very tidy. The bathroom is fit for a hotel. A little pricey for my oil change, but nonetheless great service on my vehicle. So thankful for the reward system that offers points and freebies...

View Review on Google September 13th 2023

Anonymous (La Plata, Maryland)

5 Stars

- 82 days ago

Fuel Injector problems

[Fuel Injection / Fuel System]

I brought in my Tahoe after going to two different dealerships. But the dealership pretty much blew me off, and J.J.'s found the problem. They explained everything in great detail and what my best options were; now, the Tahoe is fixed and running brand new.

View Review on Google September 11th 2023

Darrell S (Waldorf, MD)

5 Stars

- 84 days ago

Not Recommended

[Complete / General Auto Care]

Definitely would refer someone, great people great work place

Verified Customer of J.J.'s Auto Service Center

September 09th 2023

Devlinn G (Waldorf, MD)

5 Stars

- 84 days ago

My Truck runs perfect!

[Engine Service / Repair]

First time here and Justin the Service Manager was great , he did everything he said he would do and my truck runs perfect!! I will be taking both my cars there for future repairs thanks to Justin.

View Review on Google September 09th 2023

Michael (Waldorf, MD)

5 Stars

- 84 days ago

Not Recommended

[Complete / General Auto Care]

Great service as always, got me in & out even on a busy day!

Verified Customer of J.J.'s Auto Service Center

August 30th 2023

Chastity N (Waldorf, MD)

5 Stars

- 96 days ago

The best and vehicle problem was fixed

[Heating / AC system repairs]

The absolute best service was given.

View Review on Google August 24th 2023

Chris M (Port Tobacco, MD)

5 Stars

- 101 days ago

Great people… Quality work!

[Complete / General Auto Care]

Since my 1st visit to JJ’s, my experience has been top notch! From the professional, family oriented demeanor of the entire staff… To the care and quality of work performed. In all my dealings with automotive repair shops and dealerships… JJ’s is one of the few places that gives me peace of mind when it comes to car care. Thank you all!

View Review on Google August 23rd 2023

John B (White Plains, MD)

5 Stars

- 102 days ago

JJ's did it again even though they stay busy they do their best to communicate and get you taken care of. So glad to have great customer service with them. As well as their williness to stay after to take care of you. I dont abuse that though like thoughtless others would these guys work all day and have families and a life outside of JJ's. When you take care of your family they take care of you. Glad i found JJ's.

Verified Customer of J.J.'s Auto Service Center

August 19th 2023

Talia L (District Heights, MD)

5 Stars

- 105 days ago

Customer Service and Repairs

[Tire Sales / Replacement]

Our visit to JJs was absolutely amazing from the time we walked in the door until we left! Leny is knowledgeable and customer oriented. Ive spoken to Leny on many occasions she has always given her undivided attention. Justin the shop manager always makes sure we understand everything that is going on with our cars considering we own a Mercedes and Range Rover! Amazing service overall! I would rate 100 stars if I could!

View Review on Google August 12th 2023

Brenda T (Waldorf, MD)

5 Stars

- 114 days ago

Quality customer service!

[Heating / AC system repairs]

I rarely go to auto shops other than dealerships, just me because my father sold cars for over 25 years...so dealerships was all I knew. So, customer service is HUGE with me. JJ's Auto has changed my mindset...From the receptionist Laney with the wonderful smile and knowledge of explaining and breaking down the billing, to the technician to the shop manager...ALL were very professional. Oh! not to mention the very clean environment... waiting area and the bay area out back. Everything about JJ's Auto impressed me, they are just doing things right!!...they have a new customer in me!! Would definitely recommend checking them out for sure! And they accept CarShield!!

View Review on Google August 10th 2023

Kenya R (Waldorf, MD)

5 Stars

- 120 days ago

Leny is absolutely amazing! This shop has the best customer service I have ever experienced. Justin the service manager is awesome! He explains everything so that we understand exactly what needs to be fixed on our cars. We own a Mercedes and Range Rover so we have to be very careful about who works on our cars but after coming to JJ's I never have to worry again! Great service all the way around!

Verified Customer of J.J.'s Auto Service Center

August 02nd 2023

Jo (Clinton, Md)

5 Stars

- 123 days ago

Great experience

[Complete / General Auto Care]

As usual I had a amazing experience with the team at JJ auto service. There staff are truly amazing at what they do. I tell all my friends about them.

View Review on Google August 01st 2023

Anonymous (Indian Head , Md)

5 Stars

- 127 days ago

Excellent

[Brake Repairs / Replacement]

Excellent customer service, Is very professional. Definitely will use you again.

View Review on Google July 28th 2023

Curtis S (Waldorf, MD)

5 Stars

- 130 days ago

Great service

[Axle / CV Joint Repair]

I left as a satisfied customer. I'm very pleased with their work and customer service. I have found my home for all my cars.

View Review on Google July 25th 2023

Mike H (Waldorf, MD)

5 Stars

- 131 days ago

Customer Service

[Engine Service / Repair]

Always great customer service

View Review on Google July 24th 2023

Kotei K (White Plains, MD)

5 Stars

- 133 days ago

Wonderful work

[Tire Rotation / Repairs]

Great fast wonderful work again

View Review on Google July 15th 2023

Jasmine M (Waldorf, MD)

5 Stars

- 141 days ago

N/A

[Engine Service / Repair]

Justin and Leny took care of me and my car and I was not disappointed. Justin cleared my check engine light and I was able to pass emissions. I'll be back for an oil change soon. Thank you!

View Review on Google July 11th 2023

Tinesha (Waldorf, MD)

5 Stars

- 149 days ago

Blessed to have found this shop!

[Starting / Charging]

Lenny was extremely kind and was able to accommodate me. From the time I called to the time I left the shop, she provided top tier customer service. The person who worked on my car was also very nice and answered questions I had. Also, waiting room is nice and shows they care by having beverages and snacks available for customers. Great shop.

View Review on Google July 04th 2023

Girum W (Waldorf, MD)

5 Stars

- 153 days ago

Great Service

[Multi-point Inspection]

Always a great experience at J.J.'s. This trip, we just needed a MD State Inspection but everything went smoothly and in a reasonable time. Lenny is always so friendly. She got me in and out in no time. We've been coming for years and won't go anywhere else.

View Review on Google June 29th 2023

Ebony T (White Plains, MD)

5 Stars

- 161 days ago

Recommended

Yes

Recommended

Yes, I would recommend this service as 5 stars to friends.

Recommended

Heater core replacement....service was done to perfection (even the communication)

Recommended

Visit was highly detailed concerning the repairs needed and importance.

Outstanding Services

The service representative was great as always. The maintenance service was outstanding, they found things that I didn't know about. And contacted me before repairs

Recommended

Yes, I would recommend this service as 5 stars to friends.

Recommended

Great service like usual!

Recommended

JJ's is the best! I know my car is always in the best hands :)

Recommended

Yes, I would recommend service as 5 stars to friends.

Recommended

Yes, I would recommend this service as 5 stars to friends.

Recommended

Yes, I would recommend this service as 5 stars to friends.

Recommended

Yes, I would recommend this service as 5 stars to friends.

Recommended

Yes, I would recommend service as 5 stars to friends.

Recommended

Yes, I would recommend service as 5 stars to friends.

Recommended

Yes, I would recommend this service as 5 stars to friends.

Recommended

Great service!!

Recommended

Excellent work

Recommended

Yes, I would recommend this service as 5 stars to friends.

JJ's Auto Service

Service was excellent. Had my vehicle ready when promised. Staff is courteous and knowledgeable.

Recommended

Yes, I would recommend service as 5 stars to friends.

Recommended

Yes, I would recommend this service as 5 stars to friends.

Recommended

Hands down one of the best auto mechanic shops in maryland??

Recommended

Yes, I would recommend service as 5 stars to friends.

Recommended

Yes, I would recommend service as 5 stars to friends.

Recommended

Great

Recommended

Yes, I would recommend service as 5 stars to friends.

Recommended

Yes, I would recommend service as 5 stars to friends.

Recommended

Yes, I would recommend service as 5 stars to friends.

Recommended

Yes, I would recommend this service as 5 stars to friends.

Recommended

As always, very satisfied with the customer service! At J.J. you are treated like family. They always go the extra step when servicing your vehicle.

Recommended

We have referred a friend

Recommended

Great customer service. Family oriented experience and environment

Ford Edge

I had multiple repairs required to pass MVA Emissions. J.J's Auto Repair gave a concise list of needed repairs and completed them in a timely fashion. Everyone at the shop are very accommodating and professional.

Recommended

Yes, I would recommend this service as 4 stars to friends.

Recommended

Service was great, staff was very personal and honest!!

Recommended

Great Service with a personal touch!

Recommended

Outstanding Service.

Recommended

Yes, I would recommend service as 5 stars to friends.

Nancy Jones

Recommended

Yes, I would recommend service as 5 stars to friends.