CUSTOMER REVIEWS
98% of customers
would refer us to friends
Recommended
[Complete / General Auto Care]
Yes
Recommended
[Complete / General Auto Care]
Yes, I would recommend this service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
Heater core replacement....service was done to perfection (even the communication)
Recommended
[Complete / General Auto Care]
Visit was highly detailed concerning the repairs needed and importance.
Outstanding Services
[Preventative Vehicle Maintenance]
The service representative was great as always. The maintenance service was outstanding, they found things that I didn't know about. And contacted me before repairs
Recommended
[Complete / General Auto Care]
Yes, I would recommend this service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
Great service like usual!
Recommended
[Complete / General Auto Care]
JJ's is the best! I know my car is always in the best hands :)
Recommended
[Complete / General Auto Care]
Yes, I would recommend service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
Yes, I would recommend this service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
Yes, I would recommend this service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
Yes, I would recommend this service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
Yes, I would recommend service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
Yes, I would recommend service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
Yes, I would recommend this service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
Great service!!
Recommended
[Complete / General Auto Care]
Excellent work
Recommended
[Complete / General Auto Care]
Yes, I would recommend this service as 5 stars to friends.
JJ's Auto Service
[Oil Change / Lube]
Service was excellent. Had my vehicle ready when promised. Staff is courteous and knowledgeable.
Recommended
[Complete / General Auto Care]
Yes, I would recommend service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
Yes, I would recommend this service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
Hands down one of the best auto mechanic shops in maryland??
Recommended
[Complete / General Auto Care]
Yes, I would recommend service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
Yes, I would recommend service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
Great
Recommended
[Complete / General Auto Care]
Yes, I would recommend service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
Yes, I would recommend service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
Yes, I would recommend service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
Yes, I would recommend this service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
As always, very satisfied with the customer service! At J.J. you are treated like family. They always go the extra step when servicing your vehicle.
Recommended
[Complete / General Auto Care]
We have referred a friend
Recommended
[Complete / General Auto Care]
Great customer service. Family oriented experience and environment
Ford Edge
[Engine Service / Repair]
I had multiple repairs required to pass MVA Emissions. J.J's Auto Repair gave a concise list of needed repairs and completed them in a timely fashion. Everyone at the shop are very accommodating and professional.
Recommended
[Complete / General Auto Care]
Yes, I would recommend this service as 4 stars to friends.
Recommended
[Complete / General Auto Care]
Service was great, staff was very personal and honest!!
Recommended
[Complete / General Auto Care]
Great Service with a personal touch!
Recommended
[Complete / General Auto Care]
Outstanding Service.
Recommended
[Complete / General Auto Care]
Yes, I would recommend service as 5 stars to friends.
Nancy Jones
[Manual / Automatic Transmission Repairs]
I am very pleased with J.J.’s. Everyone was very nice and kept me updated with the repair of my car. I didn’t have an appointment. Through AAA my car was towed there over the weekend after it broke down leaving me stranded. I used the drop box to explain what happened and how my car ended up there. Early Monday morning Justin called me to discuss what happened and kept me updated. I got my car back repaired the next day. My car is old but they actually had the part needed. Thank you J.J.’s!
Recommended
[Complete / General Auto Care]
Yes, I would recommend service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
Great Service!
Recommended
[Complete / General Auto Care]
Yes, I would recommend service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
Leny has outstanding customer service, staff very friendly, relaxed atmosphere, office including bathroom neat, clean, organized, and well stocked. Synthetic oil change is pricy but no matter when I have my car serviced, the techs/mechanics does an amazing job.
Recommended
[Complete / General Auto Care]
Yes, I would recommend service as 5 stars to friends.
Excellent
[Oil Change / Lube]
Leny is amazing!! Very professional, welcoming, well informed and knowledgeable. She not only takes the time to care, but she's a great listener and is very observant. The whole office is neat, clean, organized, well stocked, and surprisingly very tidy. The bathroom is fit for a hotel. A little pricey for my oil change, but nonetheless great service on my vehicle. So thankful for the reward system that offers points and freebies...
Fuel Injector problems
[Fuel Injection / Fuel System]
I brought in my Tahoe after going to two different dealerships. But the dealership pretty much blew me off, and J.J.'s found the problem. They explained everything in great detail and what my best options were; now, the Tahoe is fixed and running brand new.
Not Recommended
[Complete / General Auto Care]
Definitely would refer someone, great people great work place
My Truck runs perfect!
[Engine Service / Repair]
First time here and Justin the Service Manager was great , he did everything he said he would do and my truck runs perfect!! I will be taking both my cars there for future repairs thanks to Justin.
Recommended
[Complete / General Auto Care]
Yes, I would recommend this service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
Outstanding customer service! Great mechanics
Recommended
[Complete / General Auto Care]
Excellent customer service!
Recommended
[Complete / General Auto Care]
JJ's conscientious, caring, and knowledgable service makes them the "go to" to service my vehicle! Thanks guys!
Recommended
[Complete / General Auto Care]
Yes, I would recommend this service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
Yes, I would recommend service as 5 stars to friends.
Not Recommended
[Complete / General Auto Care]
Great service as always, got me in & out even on a busy day!
Recommended
[Complete / General Auto Care]
As always the team at JJ'S does an amazing job.
Recommended
[Complete / General Auto Care]
Yes, I would recommend this service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
J.J.'s remains my go to Auto(s) health Doctor!
Recommended
[Complete / General Auto Care]
I will come to JJ's for all my truck repairs. The service an customer service is outstanding!!
Recommended
[Complete / General Auto Care]
As always, customer service is top tier and vehicles serviced by trusted mechanics. Thank you.
Recommended
[Complete / General Auto Care]
Yes, I would recommend this service as 5 stars to friends.
The best and vehicle problem was fixed
[Heating / AC system repairs]
The absolute best service was given.
Great people… Quality work!
[Complete / General Auto Care]
Since my 1st visit to JJ’s, my experience has been top notch! From the professional, family oriented demeanor of the entire staff… To the care and quality of work performed. In all my dealings with automotive repair shops and dealerships… JJ’s is one of the few places that gives me peace of mind when it comes to car care. Thank you all!
Recommended
[Complete / General Auto Care]
Yes, I would recommend this service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
JJ's did it again even though they stay busy they do their best to communicate and get you taken care of. So glad to have great customer service with them. As well as their williness to stay after to take care of you. I dont abuse that though like thoughtless others would these guys work all day and have families and a life outside of JJ's. When you take care of your family they take care of you. Glad i found JJ's.
Recommended
[Complete / General Auto Care]
Yes, I would recommend this service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
I enjoy going to J.J.’s. I am happy I picked them! They fixed my squeaky breaks and with the discount , it helped lowered the price SO MUCH! I’ll definitely be back, to get anything else I need done to my car. -2012 Honda CRV Burgundy
Recommended
[Complete / General Auto Care]
Yes, I would recommend this service as 5 stars to friends.
Customer Service and Repairs
[Tire Sales / Replacement]
Our visit to JJs was absolutely amazing from the time we walked in the door until we left! Leny is knowledgeable and customer oriented. Ive spoken to Leny on many occasions she has always given her undivided attention. Justin the shop manager always makes sure we understand everything that is going on with our cars considering we own a Mercedes and Range Rover! Amazing service overall! I would rate 100 stars if I could!
Quality customer service!
[Heating / AC system repairs]
I rarely go to auto shops other than dealerships, just me because my father sold cars for over 25 years...so dealerships was all I knew. So, customer service is HUGE with me. JJ's Auto has changed my mindset...From the receptionist Laney with the wonderful smile and knowledge of explaining and breaking down the billing, to the technician to the shop manager...ALL were very professional. Oh! not to mention the very clean environment... waiting area and the bay area out back. Everything about JJ's Auto impressed me, they are just doing things right!!...they have a new customer in me!! Would definitely recommend checking them out for sure! And they accept CarShield!!
Recommended
[Complete / General Auto Care]
Great service!
Recommended
[Complete / General Auto Care]
Never had an Issue here @ J.J, I take all my vehicles here when I have and Issue. Justin is very formative about finding the issue and any other and resolves the issue.
Recommended
[Complete / General Auto Care]
My Auto Doctor!
Recommended
[Complete / General Auto Care]
JJ is and always be my choice for all my car needs.
Recommended
[Complete / General Auto Care]
Leny is absolutely amazing! This shop has the best customer service I have ever experienced. Justin the service manager is awesome! He explains everything so that we understand exactly what needs to be fixed on our cars. We own a Mercedes and Range Rover so we have to be very careful about who works on our cars but after coming to JJ's I never have to worry again! Great service all the way around!
Great experience
[Complete / General Auto Care]
As usual I had a amazing experience with the team at JJ auto service. There staff are truly amazing at what they do. I tell all my friends about them.
Excellent
[Brake Repairs / Replacement]
Excellent customer service, Is very professional. Definitely will use you again.
Recommended
[Complete / General Auto Care]
Yes, I would recommend service as 5 stars to friends.
Great service
[Axle / CV Joint Repair]
I left as a satisfied customer. I'm very pleased with their work and customer service. I have found my home for all my cars.
Recommended
[Complete / General Auto Care]
Yes, I would recommend service as 5 stars to friends.
Customer Service
[Engine Service / Repair]
Always great customer service
Recommended
[Complete / General Auto Care]
Fantastic service and very friendly staff
Recommended
[Complete / General Auto Care]
Yes, I would recommend this service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
Excellent service!
Recommended
[Complete / General Auto Care]
Yes, I would recommend service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
Yes, I would recommend service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
Hands down the best auto service center I have found in the DMV. And their customer service is excellent, the shop is clean and comfortable, and I never worry that I am being ripped off. What more can I ask for?
Wonderful work
[Tire Rotation / Repairs]
Great fast wonderful work again
Recommended
[Complete / General Auto Care]
Yes, I would recommend this service as 5 stars to friends.
N/A
[Engine Service / Repair]
Justin and Leny took care of me and my car and I was not disappointed. Justin cleared my check engine light and I was able to pass emissions. I'll be back for an oil change soon. Thank you!
Recommended
[Complete / General Auto Care]
Yes, I would recommend this service as 5 stars to friends.
Blessed to have found this shop!
[Starting / Charging]
Lenny was extremely kind and was able to accommodate me. From the time I called to the time I left the shop, she provided top tier customer service. The person who worked on my car was also very nice and answered questions I had. Also, waiting room is nice and shows they care by having beverages and snacks available for customers. Great shop.
Recommended
[Complete / General Auto Care]
I am once again satisfied by J&J professionalism and integrity. Thank you for servicing my vehicle and completing what was needed to get it moving as smooth as new. As always customer service starts with the front desk and the hospitality was exceptional! Thank you again.
Recommended
[Complete / General Auto Care]
Yes, I would recommend service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
Yes, I would recommend service as 5 stars to friends.
Great Service
[Multi-point Inspection]
Always a great experience at J.J.'s. This trip, we just needed a MD State Inspection but everything went smoothly and in a reasonable time. Lenny is always so friendly. She got me in and out in no time. We've been coming for years and won't go anywhere else.
Recommended
[Complete / General Auto Care]
Yes, I would recommend service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
Yes, I would recommend service as 5 stars to friends.
Recommended
[Complete / General Auto Care]
Yes, I would recommend service as 5 stars to friends.
Recommended
[Complete / General Auto Care]