Customer Reviews

Diana P (Charlotte Hall, MD)

5 Stars

- 24 days ago

Great Customer Service and Customer Care. They keep you informed about their findings and take their time explaining their recommendations. Only 4 stars because of the above good qualities they are very busy and turn around time is longer than I'd prefer but they have assistance for that as well. I was pleasantly surprised that they offered to arrange an Uber for me if I needed to get somewhere. I'm pretty certain there is a mileage limit but another great feature. So far the workmanship has been fine. It's my first time using their service and I got my car back about a week ago. They came highly recommended by other customers.

Verified Customer of J.J.'s Auto Service Center

July 02nd 2025

Terrance T (White Plains, MD)

5 Stars

- 29 days ago

Their attention to detail is what really impressed me and they showed me exactly what I needed to see as far as my rotary and Brake situation. The repair was a little pricey but you can't put a price tag on high quality work and insurance that when you leave you and leaving with a better running vehicle.

Verified Customer of J.J.'s Auto Service Center

June 30th 2025

Charmaine G (Waldorf, MD)

5 Stars

- 32 days ago

GREAT JOB

[Oil Change / Lube]

GREAT JOB

View Review on Google June 27th 2025

Samatha T (Waldorf, MD)

5 Stars

- 34 days ago

Pretty Good

[Engine Service / Repair]

They are pretty good but also a little slow. Anything semi major, plan to have a back up vehicle for 2 -3 days

View Review on Google June 27th 2025

Bobby C (California, MD)

5 Stars

- 35 days ago

N/A

[4WD Systems / Repairs]

Took in a vehicle the dealer recommended a completely new radio (over $1k). JUs was able to find and diagnose the heart of the issue which was a part stemming from a new battery swap out by someone else that led to other dash lights coming on and radio going out. Great communication as always.

View Review on Google June 24th 2025

ISAAC D (Waldorf, MD)

5 Stars

- 38 days ago

N/A

[Car Tune Up / Car Diagnostics]

Very professional & friendly staff, knowledgeable mechanics.....

View Review on Google June 20th 2025

Charmaine G (Waldorf, MD)

5 Stars

- 42 days ago

Every time I have brought my vehicle into this shop, ever staff member is friendly, they walk you through their process of repairing your car, and they do not price gouge you! I always feel comfortable (as a woman) bring my vehicle to them and trusting that the work will be done right the first time!

Verified Customer of J.J.'s Auto Service Center

June 18th 2025

Annie S (Waldorf, MD)

5 Stars

- 44 days ago

I appreciate the customer service. They are not only helpful but explain in detail and will work to help you understand the the inner working and/or problem. Thank you for the attention to detail given and I'm glad I chose that day to bring my car in for an oil change. Who knows what would have happened had I waited and not found out about "the problem" until it was too late. Thank you. I'll def be back......for an oil change when ready. TP

Verified Customer of J.J.'s Auto Service Center

June 13th 2025

Camia R (Waldorf, MD)

5 Stars

- 49 days ago

The staff are very professional and also pleasant to work with from the front desk to the back where the mechanics work. I love how they actually bring you to the back and show you what needs to be done or parts that need repair so that you can actually see it and verify instead just believing what they tell you. I had some major repair work where my vehicle had to be towed to the shop and they made sure that if I needed a ride home they were prepared to do it or if I needed a loaner vehicle because they kept my vehicle for more than a overnight. Thru still currently have my vehicle in their possession while I'm typing this. Will update final comments.

Verified Customer of J.J.'s Auto Service Center

June 12th 2025

Orlando T (White Plains, MD)

5 Stars

- 49 days ago

Quick professional service

[Tire Rotation / Repairs]

Quick turnaround on fixing my car. The towing ftom another service took longer. Professional and friendly staff. Bonus was a clean waiting room with drinks and snacks. Although it did not matter given how quick my car was repaired and i was sent on my way.

View Review on Google June 11th 2025

Charlene (Waldorf, MD)

5 Stars

- 51 days ago

Fuel tank

[Fuel Injection / Fuel System]

Great service

View Review on Google May 29th 2025

Anonymous (Waldorf , MARYLAND )

5 Stars

- 64 days ago

Great Customer Service

[Heating / AC system repairs]

Absolutely the best customer service that I have seen in awhile.

View Review on Google May 28th 2025

Craig C (Waldorf, MD)

5 Stars

- 64 days ago

Not Recommended

[Complete / General Auto Care]

Great service

Verified Customer of J.J.'s Auto Service Center

May 27th 2025

Joe B (White Plains, MD)

5 Stars

- 66 days ago

Great

[Headlight Restoration / Repairs]

Great service and very professional

View Review on Google May 26th 2025

Kaval R (Waldorf, MD)

4 Stars

- 67 days ago

Recommended

Yes, I would recommend this service as 5 stars to friends.

Recommended

Yes, I would recommend this service as 5 stars to friends.

Recommended

Yes, I would recommend this service as 5 stars to friends.

Recommended

Yes, I would recommend service as 5 stars to friends.

Recommended

Yes, I would recommend this service as 4 stars to friends.

Recommended

Yes, I would recommend service as 5 stars to friends.

Recommended

Yes, I would recommend this service as 5 stars to friends.

Recommended

Recommended

Yes, I would recommend this service as 5 stars to friends.

Recommended

Yes, I would recommend this service as 5 stars to friends.

Recommended

Recommended

Great teamwork from the staff and mechanics!! ?

Recommended

Outstanding work. It took longer and cost more than I expected

Recommended

Yes, I would recommend this service as 5 stars to friends.

Recommended

Yes, I would recommend this service as 3 stars to friends.

GREAT JOB

GREAT JOB

Recommended

Yes, I would recommend service as 5 stars to friends.

Pretty Good

They are pretty good but also a little slow. Anything semi major, plan to have a back up vehicle for 2 -3 days

Recommended

My visit with J&J Auto was fantastic they did a excellent service on my SUV I'm really appreciated with the Jobs they do.

Recommended

They provided excellent service from start to finish. I appreciate the constant communication.i will certainly return and inform others of their service.

Recommended

Yes, I would recommend this service as 5 stars to friends.

Recommended

Fixed an unintentional but ill-installed battery that caused a slew of dash lights and radio to go out. Found, troubleshooted and resolved the root problem and I was good to go :)

Recommended

The service corrected all problems reported. The customer service was exceptional. Everyone exhibit a professional behavior and were very respectful, to include workers I encountered in the parking lot.

N/A

Took in a vehicle the dealer recommended a completely new radio (over $1k). JUs was able to find and diagnose the heart of the issue which was a part stemming from a new battery swap out by someone else that led to other dash lights coming on and radio going out. Great communication as always.

Recommended

Yes, I would recommend service as 5 stars to friends.

Recommended

Yes, I would recommend service as 5 stars to friends.

Recommended

Yes, I would recommend this service as 5 stars to friends.

N/A

Very professional & friendly staff, knowledgeable mechanics.....

Recommended

The courtesy and respect that I receive from the staff is impeccable and appreciated!! ?

Recommended

Yes, I would recommend this service as 5 stars to friends.

Recommended

Recommended

Yes, I would recommend service as 5 stars to friends.

Recommended

Yes, I would recommend this service as 5 stars to friends.

Recommended

Na

Recommended

N/A

Recommended

Excellent customer service and satisfied with the work

Recommended

Yes, I would recommend this service as 5 stars to friends.

Recommended

Yes, I would recommend this service as 5 stars to friends.

Recommended

Yes, I would recommend this service as 5 stars to friends.

Recommended

Yes, I would recommend service as 5 stars to friends.

Recommended

Yes, I would recommend service as 5 stars to friends.